Customization, Delivery & Claims
Last updated: September 7, 2026
1. Artwork and Sample Approval
Before production, confirm decoration placement, size, color, spelling, material, and quantity in writing. On-screen images may differ from physical products. For strict color, material, or performance requirements, agree on physical samples and acceptance standards before production. Uploading a file alone does not authorize production.
2. Production and Shipping
Production time and transit time are confirmed separately. Production start requirements, rush service, split shipments, delivery address, shipping method, and allocation of taxes and duties must be stated in the quote or order. A displayed lead time is not a guaranteed delivery date.
3. Changes, Cancellations, and Quality Concerns
Contact us promptly about changes or cancellations. Availability and charges depend on the production stage and written agreement. Custom products generally are not returnable for buyer’s remorse unless otherwise agreed in writing. If products are incorrect, damaged, or do not match approved artwork, retain the packaging and photos and contact us promptly so we can review appropriate refund, remake, or replacement options.
4. Intended Use and Compliance Documents
Tell us the destination market, intended users, and whether the product involves children, food contact, batteries, or other regulated uses. Testing, labeling, certification, and packaging requirements must be confirmed for the specific product. ASI membership does not replace product testing or compliance review.
Contact Us
Spring Sunstar Inc · ASI Member NO. 89159
jolin@springsunstar.com+1 (949) 806-66762232 Dell Range Blvd Ste 235
Cheyenne, WY 82009